Creator Star (hereinafter referred to as "we," "our," or the "Platform") is committed to protecting your privacy. This Privacy Policy (hereinafter referred to as the "Policy") outlines how we collect, use, store, protect, and disclose your personal information. Please read this Policy carefully before using Creator Star. By accessing or using the Platform, you agree to and accept the terms of this Policy.
1. Information We Collect
We may collect the following types of personal information:
1.1 Account Information: When you register and use Creator Star, we collect basic account information that you provide, such as your name, email address, phone number, and social media account information.
1.2 Social Media Data: If you are an influencer or a brand partner, we may collect your social media data, including your social platform accounts, follower counts, engagement data, etc. This data helps us generate analytics reports and match you with relevant collaboration opportunities.
1.3 Payment Information: If you make transactions through the Platform, we collect payment information, including credit card details and payment account information, to process payments and transactions.
1.4 Log Data: We collect log data about your visits to the Platform, including your IP address, browser type, device information, and operating system. This helps us analyze usage and improve service quality.
1.5 Customer Support Information: When you contact customer support, we collect your inquiries, feedback, and any communication related to customer service.
2. How We Use Your Information
2.1 Service Provision and Management: We use your personal information to provide, manage, and improve the features of Creator Star, including matching brands and influencers, managing collaborations, and generating data analytics services.
2.2 Personalized Recommendations and Marketing: Based on your social media data, engagement, and preferences, we may recommend appropriate brand collaboration opportunities or other related services on the Platform.
2.3 Customer Support and Feedback: We use your personal information to process customer support requests, resolve issues, and improve our services.
2.4 Payment Processing: We use your payment information to process transactions and charge applicable fees.
2.5 Legal Compliance: We may disclose your personal information in accordance with legal requirements or to protect your or our interests, including responding to legal procedures.
3. How We Store and Protect Your Information
3.1 Data Storage: Your personal information will be stored on our secure servers. We take reasonable technical measures to ensure your data’s security and comply with applicable laws and regulations.
3.2 Data Encryption and Security: We use industry-standard encryption techniques to protect your payment and sensitive information from unauthorized access or disclosure.
3.3 Data Retention: We will retain your personal information only as long as necessary or until you request account deletion or data removal.
4. How We Share Your Information
4.1 Brand and Influencer Collaborations: If you are an influencer, your social media data may be shared with brands on the Platform to match you with appropriate collaboration opportunities. We ensure that this sharing is limited to the minimum information required to provide our services.
4.2 Third-Party Service Providers: We may share your personal information with third-party service providers who assist us in providing services, such as payment processing, data analytics, etc. These third parties are contractually bound not to use your information for any other purposes.
4.3 Legal Requirements: We may disclose your personal information in response to legal requests, including law enforcement or regulatory requirements, or to protect our legal interests.
5. Your Privacy Rights
5.1 Access and Correction: You have the right to access and correct your personal information that we collect. If you find any information to be inaccurate or incomplete, you may request us to update or correct it.
5.2 Deletion Requests: You can request the deletion of your personal information at any time, unless we are legally required to retain certain data.
5.3 Data Portability: You have the right to request the transfer of the personal data we have collected about you to a third-party service provider.
5.4 Withdrawal of Consent: You have the right to withdraw your consent for the use of your personal information at any time. Please note that withdrawing consent does not affect the processing of your data that occurred prior to the withdrawal.
6. Children's Privacy
We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately. We will take reasonable steps to delete such information.
7. Changes to This Policy
We reserve the right to modify or update this Privacy Policy at any time. We will post any changes to this Policy on our website and notify you through the Platform’s notification system or other appropriate channels. Your continued use of the Platform indicates your acceptance of the updated Policy.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at: service@collable.com